Recommended IT Services for Confidential or Protected Information

Before using external websites or cloud services to store, create or transmit WashU Confidential or Protected information please review the tables below for approved services. If what you are looking for is not listed, the following reviews are needed.

• Contact the data owner to verify data classification and inquire about intellectual property
• All of the following services have been released by public affairs unless otherwise noted
• Please request an Information Security Risk review.
• FaceTime and other similar communication tools for clinical patient care have been evaluated by Washington University School of Medicine.  These “on demand” video tools are not appropriate for clinical use or patient care.
• Storage of PHI may require a signed Business Associates Agreement (BAA). Please work with the HIPAA Privacy Office and Resource Management to discuss prior to storing information, purchasing a product, or signing any contracts (Please note this is not the original record).

Collaboration

Reference the tables below to determine which collaboration service is best for storing and sharing your data. We have divided these services into four subcategories: storage, teamwork, cloud, and services that are not approved for confidential or protected data.

Storage

	PHI	PII	HR	Legal	Financial
WashU Research Data Storage	✔	✔	✔	✔	✔
WUSTL Box	✔	✔	✔	✔	✔
WURN (public)
WURN (private)	✔	✔	✔	✔	✔
OneDrive (WashU instance)	✔	✔	✔	✔	✔
Lab Archives	✔	✔	✔	✔	✔
SharePoint	✔	✔	✔	✔	✔
Files and Storage Service1	✔	✔	✔	✔	✔

Footnotes

1. Files and Storage Service also has the ITAR protection

Teamwork

	PHI	PII	HR	Legal	Financial
Teams(WashU)1		✔	✔	✔	✔
Zoom (WashU HIPAA instance)	✔	✔	✔	✔	✔

Footnotes

1. Teams is prohibited for patient visits. Teams can be used among our team members to collaborate internally on patient care issues, but it is not meant for direct patient care. For more details, visit Clinical Communications Best Practices | Faculty Practice Plan | Washington University in St. Louis (wustl.edu)

Cloud

	PHI	PII	HR	Legal	Financial
WashU Cloud Computing Service	✔	✔	✔	✔	✔
Amazon Web Services (WashU) (DLT)	✔	✔	✔	✔	✔
Azure (WashU instance)	✔	✔	✔	✔	✔
ServiceNow			✔	✔	✔
Google Cloud Platform (WashU)	✔	✔

Footnotes

1. As the name implies, PCI Certifies Storage also has the PCI protection

2. Amazon Web Services – Government (FEDRAMP) is a separate service that has FISMA protections, but it has no other protections and is not confidential.

3. This service also has FISMA protections, but it has not been released by public affairs

Communication

Type 1

Type 1 communication services has some protection and confidentiality tools. Reference the table below to determine if the communication service you are using is appropriate.

	PHI	PII	HR	Legal	Financial
EPIC – Haiku, Canto	✔	✔
Teams (WashU) Internal1		✔	✔	✔	✔
Epharmix	✔	✔	✔	✔	✔
AMS Connect – Encrypted Pager	✔	✔	✔	✔	✔

Footnotes

1. Teams is prohibited for patient visits. Teams can be used among our team members to collaborate internally on patient care issues, but it is not meant for direct patient care. For more details, visit Clinical Communications Best Practices | Faculty Practice Plan | Washington University in St. Louis (wustl.edu)

Type 2

Type 2 Communication services are not approved for protected or confidential data.

Survey

	PHI	PII	HR	Legal	Financial
RedCap	✔	✔	✔	✔	✔
RedCap Cloud	✔	✔	✔	✔	✔
JotForm	✔	✔	✔	✔	✔
Qualtrics for General Use1					✔
Qualtrics for Sensitive Data	✔	✔	✔	✔	✔

Footnotes

1. Not for research use with research or clinical data

Transcription

	PHI	PII	HR	Legal	Financial
Trint	✔	✔	✔	✔	✔
Landmark Associates	✔	✔	✔	✔	✔
Qualtranscribe	✔	✔	✔	✔	✔