The Office of Information Security has received reports of a SMiShing campaign targeting people at our institution. SMiShing occurs when cybercriminals use tactics common to phishing campaigns in text messages, attempting to communicate legitimacy to their unsuspecting victim.
The reported scam (pictured below) is a text-based version of a common and long-running scam that is often delivered via deceptive web pages. This scam purports to have identified viruses or other issues with one of your devices, then offers to help you remediate the problem by following a link to an allegedly helpful service. Instead of receiving assistance, unsuspecting victims who follow the scammer’s instructions will unwittingly install malicious software or otherwise expose themselves to threats.
If you see a message like the one pictured on any of your devices, please do not interact with the message or follow any instructions it contains. If you receive this message in a browser, please simply close the window without interacting with any of the links or following any directions. If you receive this text message or a message like this, report it to our office at email@example.com but do not respond to the text, do not meet its demands, and do not click on any links that it contains.
The following phishing guidance also applies to SMiShing and other common types of cybercrime. As a general rule, be cautious if you receive any suspicious messages. Protect yourself by remaining calm and evaluating the message using the following safety tips.
10 Phishing Safety Tips
- Don’t click.Instead of clicking on any link in a suspicious email, type in the URL, or do a search on wustl.edu for the relevant department or page. Even if a website and/or URL in an email looks real, criminals can mask its true destination.
- Be skeptical of urgent requests.Phishing messages often make urgent requests or demands. When you detect a tone of urgency, slow down and verify the authenticity of the sender and the request by using official channels, rather than the information provided by the sender.
- Watch out for grammar, punctuation, and spelling mistakes. Phishing messages are often poorly written. Common hallmarks of phishing are incorrect spelling, improper punctuation, and poor grammar. If you receive an email with these problems, it may be a phishing attempt. Double-check the email address of the sender, don’t follow any links, and verify the authenticity of the request using official channels.
- Keep your information private. Never give out your passwords, credit card information, Social Security number, or other private information through email.
- Pick up the phone. If you have any reason to think that a department or organization really needs to hear from you, call them to verify any request for personal or sensitive information. Emails that say “urgent!”, use pressure tactics, or prey on fear are especially suspect. Do an online search for a contact phone number or use the contact number published in the WUSTL directory.
- Use secure websites and pay attention to security prompts. Always check if you are on a secure website before giving out private information. You can determine whether a website is secure by looking for the “https:” rather than just “http:” in the Web address bar or for the small lock icon in the Internet browser. If your browser cannot validate the authenticity of the website’s security certificate, you will be prompted. This is frequently a telltale sign of fraud, and it would be a good time to pick up the phone or report a suspicious message.
- Keep track of your data. Regularly log onto your online accounts and make sure that all your transactions are legitimate.
- Reset any account passwords that may have been compromised.
- Know what’s happening. Visit the Office of Information Security page ( https://informationsecurity.wustl.edu/home/alerts/ ) often and follow us on Twitter ( https://twitter.com/WUSTL_InfoSec ) to get the latest WashU Information Security Alerts.
- Report it. If you are a victim of an email scam, report it to our office by emailing firstname.lastname@example.org). When you report a phishing attack, we will investigate it and if necessary, remove other instances of the attack from our systems. Reporting the attack will help protect others and our institution.
- Phishing | Office of Information Security | Washington University in St. Louis
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- Whaling, SMiShing, and Vishing…Oh My! | Office of Information Security | Washington University in St. Louis