DUO Exception Request Form

Submit a DUO Exception Request Form

To enhance our information security, Washington University Information Technology will retire the use of Passcodes as an authentication method for WashU Two-Factor Authentication (2FA). This change will take effect on May 12, 2022.

You may notice the passcode option will no longer be available after May 12 if you have not used a passcode within the last 90 days.

The Send Me a Push (recommended method) and Call Me options will remain as viable methods for WashU Two-Factor Authentication (2FA).

Please see the Retire Passcode for WashU Two-Factor Authentication article for more information regarding this change and the passcode exception process.

Visit the Two-Factor Authentication page on it.wustl.edu for more information on WashU 2FA.

Please note: International travel may impact your ability to utilize the Send Me a Push or Call Me authentication methods. Please contact the Service Desk if you are traveling internationally.