DUO Exception Request Form
Washington University is pleased to announce YubiKey as a new option for multi-factor authentication. A YubiKey is a hardware-based authentication device that requires physical possession to complete the DUO login process. This new option is simple to use. When prompted during login, just insert, and tap your YubiKey to authenticate. To request a YubkiKey, please contact Washington University’s Service Desk.
To enhance our information security, WashU IT will require an approved exception request form for both the Call Me and Passcode authentication methods of WashU Two-Factor Authentication (2FA).
The Send Me a Push (requires DUO Mobile App on your mobile device) is the preferred option.
Visit the Two-Factor Authentication page on it.wustl.edu for more information on WashU 2FA.
Note: International travel may impact your ability to utilize the Send Me a Push or Call Me authentication methods. Please contact the Service Desk if you are traveling internationally.